Open source products for call centers

Hi

I want to know about the open source products that i can use in my contact center, We have Avaya S8700. Is there any free voice recorder, Work Force Mgt System, etc?

Kumar

Contact Center Pricing Becnckmark

Hi,

Can you provide me the contact center benchmark price for a seat, that has the features of PBX, IVR, CTI with Screenpop, WFM, Voice and Screen recorder, Multimedia capability and also around 250 seats?

Please provide me your experience in ur country

Kumar